Student Movement Register Frequently Asked Questions

URL: https://studentmovementregister.ed.act.edu.au 

Q. I have not yet used the Student Movement Register before, what is it? 
The Student Movement Register tracks student information for all students both in ACT public and non-government schools. The register includes the details of new students starting at a school and also students who have left a particular school.
Q. How do I get a log in or I have forgotten my password? 
Please contact the ACT Government Shared Services Service Desk on 62079000 or email ServiceDesk@act.gov.au
Q. I am having trouble using the register and need some help, who do I contact? 
Please contact the ACT Government Shared Services Service Desk on 62079000 or email ServiceDesk@act.gov.au
Further instructions about using the student ID lookup or student details upload can be downloaded from the Student Movement Register Home page.  The instructions are available as hyperlinks on the page.
Q. I am having trouble finding a student ID, why is this?
The search for student ID numbers relies on knowing four pieces of information about the student: the first name, last name, gender and date of birth.  If any one of these pieces of information does not match the details that are held in the Student Movement Register then the system is not able to match the student details and provide the corresponding student ID number. Further, the electronic details for preschool students in public school only became available through the movement register from 2008 when the preschools became part of primary schools.
Q. Can I get information from schools in other states?
The Student Movement Register only records the details of ACT public and non-government students.
Q. I am having trouble uploading school data, why would this be?
The student movement validates the information that you are attempting to upload to the site.  If any of the mandatory information is missing or in the incorrect format then an error will be generated.  The details of the problem will be displayed on the screen.  You will need to correct the identified problems before you are able to successfully import your student data to the student movement register web site.
Instructions about using the student ID lookup or student details upload can be downloaded from the student movement register web site.  The instructions are available as hyperlinks on the page.

Q. Often we don’t know where a student is going to what data do we put in the file? 
It is not always known where students intend to go when they leave a school or whether the student will actually go where they have said.  In this case please put ‘Unknown’. 
If the destination is however known then it should be recorded on the movement register to assist for reporting purposes and also aides in the determination about whether the student needs to be followed up if they do not re-enrol in another ACT school.  The automatic tracking that is built into the movement register will attempt to identify where students have gone. Any students that are not accounted for may be contacted to ensure they have not dropped out of the system. 

Q. Cannot find any way for a school to prove use of the Movement Register for registration compliance. Is there a way?
The last date and time that your school has logged into the student movement register is logged. Further, any student details that your school has uploaded to the web site are also time stamped so it is possible to see whether schools are using the web site.
Q. I am not sure what data I uploaded the last time I used the Student Movement Register so I am not sure whether I have already uploaded the data for some students.
If in doubt you can upload all your student data again.  The Student Movement Register will ignore any student data that is already in the system.  If however the data has changed, the system will automatically update the student’s details.
Q. I made a mistake with the details of one on the students I uploaded to the Student Movement Register. How do I fix it?
Correct the student’s details and re-upload the details to the movement register.  The system will update the details for the student.
Q.  Can I import the bulk student ID check results into my Student Administration System?
The bulk student ID check will export the student details and corresponding identification numbers for students that the system was able to match in a comma delimited text file format.  It may be possible for someone at your school with IT skills to be able to develop a way for you to import this information into your student administration system.
Q.  Where can I get help with the movement register?
Please contact the ACT Government Shared Services Service Desk on 62079000 or email ServiceDesk@act.gov.au
The Shared Services Service desk will either be able to assist or refer your enquiry to the relevant support team to follow up.